Question 1

What is the Minimum Order Quantity (MOQ)?

Accepted Answer

Our standard MOQ varies by product, typically ranging from 30 to 50 units. For custom manufacturing or specific branding requirements, MOQs might be higher. Please contact us for specific product details.

Question 2

What custom printing methods do you offer?

Accepted Answer

We offer a variety of high-quality branding options including Laser Engraving (best for metal), UV Full Color Printing (for complex logos), Silk Screen Printing, and Embossing (for leather products).

Question 3

Do you provide warranty for your electronic products?

Accepted Answer

Yes, all our electronic products (Power Banks, Speakers, etc.) come with a standard 6-12 month warranty against manufacturing defects. We ensure strict quality control before delivery.

Question 4

Do you deliver across Malaysia?

Accepted Answer

Absolutely. We provide reliable shipping to all states in Malaysia, including Sabah and Sarawak. We work with trusted logistics partners to ensure your bulk orders arrive safely and on time.

Question 5

Are your power banks certified safe?

Accepted Answer

Safety is our priority. Our power banks use Grade A Lithium-Polymer batteries and come with built-in protection against overcharging, overheating, and short circuits. They meet international safety standards.

Question 6

Can I get a sample before placing a bulk order?

Accepted Answer

Yes, we can provide samples for quality verification. Sample costs may apply but are typically refundable upon confirmation of the bulk order.

Question 7

Do you offer bulk order discounts?

Accepted Answer

Yes, we offer tiered pricing. The larger your order quantity, the better the unit price we can offer. Contact our sales team for a customized quotation.

Question 8

What is the standard lead time for orders?

Accepted Answer

For ready stock with standard printing, lead time is typically 2–3 weeks. For custom manufacturing or large indent orders, it may take 4–6 weeks. We will provide a timeline upon order confirmation.

Question 9

Can you help with the design of the artwork?

Accepted Answer

Yes, our internal design team can assist in mocking up your logo on the products to visualize the final outcome before production begins.

Question 10

What payment terms do you accept?

Accepted Answer

We accept bank transfers (IBG/Instant Transfer) and cheques for corporate accounts. Terms may vary for new versus returning clients.

FAQ | Corporate Tech Gifts Malaysia

Common Questions About Our Products & Services